Terms & Conditions

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1. Introduction

 

Welcome to Less Mess with Tess (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website and cleaning services. By booking or using our services, you agree to be bound by these terms. If you do not agree, you must not use our services.

 

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2. Services Provided

 

Less Mess with Tess offers residential and commercial cleaning services, including but not limited to:

• General cleaning

• Deep cleaning

• Move-in / move-out cleaning

• Office cleaning

• Specialized cleaning services as agreed

 

All services are subject to availability and confirmation.

 

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3. Bookings and Appointments

• Bookings must be made through our approved channels (website, phone, or email).

• Appointments are confirmed only upon receipt of confirmation from us.

• Clients must provide accurate and complete information when booking.

• We reserve the right to refuse or cancel bookings at our discretion.

 

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4. Pricing and Payment

• Prices are provided based on the scope of work agreed upon.

• Additional charges may apply for extra services, excessive dirt, or extended time requirements.

• Payment is due as agreed (e.g., upfront, upon completion, or via invoice).

• We reserve the right to suspend or refuse services for non-payment.

 

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5. Client Responsibilities

 

Clients agree to:

• Provide access to the premises at the scheduled time

• Ensure utilities (water, electricity) are available

• Secure or remove fragile, valuable, or sensitive items

• Inform us of any hazards, special conditions, or specific instructions

 

We are not responsible for delays or incomplete services caused by failure to meet these responsibilities.

 

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6. Cancellations and Rescheduling

• Cancellations must be made at least 24 hours in advance

• Late cancellations may incur a fee

• Same-day cancellations or failure to provide access may result in full charges

• We may reschedule services due to unforeseen circumstances (e.g., staff availability, emergencies)

 

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7. Satisfaction Guarantee

• Any concerns must be reported within 24 hours of service completion

• We will offer a re-clean where appropriate

• Refunds are subject to our Refund Policy

 

Failure to report within the specified time may result in denial of claims.

 

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8. Access and Security

• Clients may choose to provide keys, codes, or access instructions

• We take reasonable care but are not liable for security breaches beyond our control

• Any special security requirements must be communicated in advance

 

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9. Damage and Liability

• We exercise reasonable care in performing services

• Any damage claims must be reported within 24 hours with evidence

• Liability is limited to the cost of repair or replacement of damaged items

• We are not liable for:

• Pre-existing damage

• Wear and tear

• Improperly secured items

• Items of exceptional value not disclosed in advance

 

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10. Health and Safety

• We reserve the right to refuse or stop work in unsafe or hazardous conditions

• Clients must disclose any risks (e.g., mold, pests, chemicals)

• Our staff are not required to handle biohazards or dangerous materials unless agreed in advance

 

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11. Use of Products and Equipment

• We supply our own cleaning products and equipment unless otherwise agreed

• If client-supplied products are used, we are not responsible for any resulting damage or ineffective results

 

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12. Privacy and Data Protection

 

We collect and process personal information in accordance with our Privacy Policy. By using our services, you consent to such processing.

 

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13. Intellectual Property

 

All website content, branding, logos, and materials related to Less Mess with Tess are our property and may not be copied, reproduced, or used without permission.

 

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14. Limitation of Liability

 

To the fullest extent permitted by law:

• We shall not be liable for indirect, incidental, or consequential damages

• Our total liability shall not exceed the amount paid for the specific service

 

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15. Force Majeure

 

We are not liable for failure or delay in performing services due to events beyond our control, including but not limited to:

• Natural disasters

• Power outages

• Transportation issues

• Illness or emergencies

 

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16. Termination of Services

 

We reserve the right to terminate or refuse services if:

• These Terms and Conditions are violated

• There is abusive, unsafe, or inappropriate behavior

• Payment obligations are not met

 

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17. Governing Law

 

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

 

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18. Amendments

 

We may update these Terms and Conditions at any time. Updated versions will be posted on our website. Continued use of our services constitutes acceptance of any changes.

 

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19. Contact Information

 

For questions or concerns regarding these Terms and Conditions, please contact:

 

Less Mess with Tess

Email: info@lessmesswithtesscleaning.com

Phone: 660-214-4706


Address: 1819 South Miami Ave
Marshall, Mo 65340