Privacy Policy

1. Introduction

 

Less Mess with Tess (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services.

 

⸻

 

2. Information We Collect

 

2.1 Personal Information

 

We may collect the following personal information:

• Full name

• Phone number

• Email address

• Physical address (service location)

• Billing and payment information

• Any additional details you provide when booking services

 

2.2 Non-Personal Information

 

We may automatically collect:

• IP address

• Browser type and version

• Device type

• Pages visited and time spent on our website

• Referral source

 

2.3 Cookies and Tracking Technologies

 

We may use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and improve our services. You can disable cookies through your browser settings, though this may affect site functionality.

 

⸻

 

3. How We Use Your Information

 

We use collected information for the following purposes:

• To provide and manage cleaning services

• To process payments and send invoices

• To communicate with you regarding bookings, updates, and support

• To improve our website, services, and customer experience

• To send promotional offers (only if you opt in)

• To comply with legal obligations

 

⸻

 

4. How We Share Your Information

 

We do not sell your personal information. We may share your data with:

• Service providers: Payment processors, scheduling platforms, or IT service providers

• Employees/contractors: Only as necessary to perform cleaning services

• Legal authorities: If required by law or to protect our rights

 

All third parties are required to handle your data securely and only for intended purposes.

 

⸻

 

5. Data Security

 

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

 

⸻

 

6. Data Retention

 

We retain your personal information only as long as necessary to:

• Provide services

• Maintain business records

• Comply with legal and regulatory requirements

 

Once no longer needed, your data will be securely deleted or anonymized.

 

⸻

 

7. Your Rights

 

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your data

• Object to or restrict certain processing

• Withdraw consent for marketing communications

 

To exercise your rights, contact us using the details below.

 

⸻

 

8. Third-Party Links

 

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

 

⸻

 

9. Children’s Privacy

 

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such data, it will be promptly deleted.

 

⸻

 

10. International Data Transfers

 

If you access our services from outside our primary operating region, your information may be transferred and processed in a different country where data protection laws may differ.

 

⸻

 

11. Updates to This Policy

 

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of those changes.

 

⸻

 

12. Contact Information

 

If you have any questions about this Privacy Policy or how your data is handled, please contact:

 

Less Mess with Tess

Email: [your email]

Phone: [your number]

Address: [your business address]