Refund Policy
Legal Disclaimer
The information contained in this Refund Policy is provided for general informational purposes only and does not constitute legal advice. By booking services with Less Mess with Tess, you agree to the terms outlined below. While we strive to ensure accuracy and fairness, policies may be updated at any time without prior notice. It is the customer’s responsibility to review the most current version of this policy before making a booking. If you require legal clarification, you should consult a qualified legal professional in your jurisdiction.
Refund Policy - the basics
1. General Policy Overview
At Less Mess with Tess, customer satisfaction is our priority. Due to the nature of cleaning services, refunds are handled on a case-by-case basis and are subject to the conditions outlined below. By purchasing or booking any service, you acknowledge and agree to this refund policy.
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2. Satisfaction Guarantee
If you are not satisfied with the quality of service provided:
• You must notify us within 24 hours of service completion.
• We will offer a free re-clean of the specific areas in question.
• Refunds will only be considered if we are unable to resolve the issue through a re-clean.
Failure to report issues within the specified timeframe may result in denial of refund requests.
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3. Eligibility for Refunds
Refunds may be issued under the following circumstances:
• Service was not performed as agreed
• Cleaning was missed due to our fault
• Significant areas listed in the service agreement were not completed
• Verified damage caused directly by our staff (subject to investigation)
Partial refunds may be granted depending on the extent of the issue.
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4. Non-Refundable Situations
Refunds will not be issued under the following conditions:
• Dissatisfaction not reported within 24 hours
• Issues related to pre-existing damage, wear, or conditions
• Inaccessible areas (e.g., locked rooms, blocked spaces)
• Inadequate utilities (no water/electricity at time of service)
• Client refusal of a re-clean offer
• Changes in personal preference after service completion
• Services booked under promotional or discounted rates (unless legally required)
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5. Cancellations & Rescheduling
• Cancellations made 24 hours or more in advance: Full refund or free rescheduling
• Cancellations within 24 hours: May incur a cancellation fee (up to 50%)
• Same-day cancellations or no-shows: Non-refundable
We reserve the right to cancel or reschedule services due to unforeseen circumstances (e.g., staff illness, weather, emergencies). In such cases, clients will be offered a full refund or reschedule.
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6. Deposits & Advance Payments
• Deposits (if required) may be non-refundable depending on the booking terms
• Advance payments may be partially refundable based on cancellation timing
• Any third-party processing fees may be deducted from refunds
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7. Refund Processing Time
Approved refunds will be processed within:
• 5–10 business days for card payments
• 3–7 business days for bank transfers
Actual timing may vary depending on your financial institution.
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8. Damage Claims
If you believe damage has occurred:
• Notify us within 24 hours with photo/video evidence
• Claims will be investigated thoroughly
• Verified claims may result in repair, replacement, or partial/full reimbursement
We are not responsible for:
• Pre-existing damage
• Improper installation of items
• Fragile or unsecured items not disclosed prior to cleaning
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9. Right to Refuse Refunds
Less Mess with Tess reserves the right to refuse any refund request that does not comply with this policy or where fraudulent or abusive behavior is suspected.
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10. Contact Information
For all refund requests or concerns, please contact:
Less Mess with Tess
Email: [your email]
Phone: [your number]
Hours: [your business hours]